Legal
Shipping Policy
Last updated July 2026
We ship completed portraits worldwide, packaged to arrive in perfect condition.
Timelines
Most portraits are completed within 15–20 business days after sketch approval. Shipping time is additional and depends on your destination. Rush delivery is available for an added fee — ask us when you enquire.
Packaging
- Unframed pieces ship rolled in a rigid protective tube.
- Framed pieces ship in a reinforced, cushioned box.
- Every shipment is tracked.
Duties & customs
International orders may be subject to import duties or taxes set by the destination country. These are the recipient’s responsibility and are not included in our prices.
Damage in transit
In the rare event a portrait arrives damaged, contact us within 7 days at hello@homesbyfattori.com with photographs and we’ll make it right.